Ian: AI Customer Service Chatbot.
Available 24/7 for only 10% of the cost of an employee.
✔️ Always accessible
✔️ Better Customer Experience
✔️ Increased conversions
✔️ Multichannel Integration
✔️ Chats fully insightful
✔️ Cost-effective
Increase your customer satisfaction.
People today expect quick and helpful answers to their questions 24/7. This is something a chatbot can support. But how often does it happen that a standard chatbot on a Web site, frustrates visitors with vague or irrelevant answers?
What is often the problem with a "normal chatbot" is that it does not properly understand a problem or question and does not respond appropriately.
We therefore use an advanced AI chatbot technology that goes far beyond a normal chatbot. It is designed to not just respond, but to really have a valuable conversation and provide answers that best match the questions.
This means that your website visitors or social media followers are helped with the right information, which greatly increases their satisfaction.
Want to experience how it works in advance? Click on the circle with picture at the bottom right and start a conversation with Nex, NXTLI's AI assistant.
What is an AI Chatbot for customer service?
The AI customer service chatbot is an intelligent digital assistant designed to answer questions, solve problems and provide information without human intervention. This chatbot is powered by lots of relevant information, such as content from your own website and applies machine learning to continuously get better at understanding and answering questions.
How does the AI Chatbot work?
The AI chatbot uses advanced machine learning technologies such as vector embeddings (a way to convert words, sentences, or even entire texts into numbers - vectors - that capture their meaning in a numerical form). Questions customers ask are converted into vectors and then compared with information already stored in the database.
This database is made up of all the content and instructions we use to train the chatbot. Think of your website content, or documents with answers to frequently asked questions. This ensures that the chatbot always gives the most relevant answer, based on your company's data.
Because the AI chatbot learns from previous interactions that have occurred, it constantly improves itself. As a result, the chatbot becomes smarter and more effective in answering questions.
Be it simple questions or complex problems, the chatbot provides an appropriate and accurate answer.
Advantages of the AI chatbot
✔️ Always accessible: 24/7 service through multiple languages.
✔️ Better customer experience: Understands the customer better and provides answers that are truly useful, rather than generic responses.
✔️ Increased conversions: By helping visitors directly and correctly, you increase the likelihood that they will buy from you instead of the competitor.
✔️ Multichannel integration: Easy integration with all your existing communication channels such as website, Instagram, Facebook messenger and WhatsApp, so you offer the same high-quality service everywhere.
✔️ Chats fully insightful: All conversations conducted are fully insightful, even on which channel they were conducted. This allows excellent monitoring of which questions are asked and how they are answered. With these insights, the chatbot can be further improved.
✔️ Cost-effective: Reduces the workload on your customer service team, as most questions are already answered automatically.
An AI Chatbot makes sense for any business
Whether you are a small or large business with many or few customer interactions, the AI Chatbot can be used for any business that wants to provide optimal service.
It is ideal for improving your customer experience, increasing customer satisfaction, optimizing the efficiency of your customer service and possibly cutting costs.
Easy integration and support
Integrating the AI chatbot into your existing systems such as website, Instagram, Facebook and WhatsApp can be done easily, so your chatbot can be operational quickly.
We continuously monitor the performance of the chatbot and adjust it as needed so that it becomes more and more responsive to meet the expectations of your visitors and customers.
Meet Ian, your AI colleague
We'd like to introduce you to Ian. Because our AI is not just another tool, we designed it to really work together as a colleague who supports and collaborates with you. Hence the term AI colleague. Ian is designed to not just answer questions, but really engage with your customers. He is constantly learning, adapting based on each interaction and making sure your customers get the help they are looking for.
Do you also want your own AI Chatbot?
Want to take your customer service to the next level with AI? We are happy to work with you to implement an advanced AI Chatbot. Contact us and together we will discuss your needs and possibilities. Within weeks (or days if you are in a big hurry) you can already have a working AI chatbot!